Why

Odoo WhatsApp Integration?

Effective communication is the key to success for any
business. What can be a better way to enhance your business communication other than by Integrating
Odoo with WhatsApp?

Our WhatsApp Odoo Integration module is based on Official
WhatsApp Cloud API by Meta for Odoo WhatsApp Integration seamlessly and effortlessly.

techultrasolutions.com/whatsapp-odoo-integration

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WhatsApp
Us

https://wa.me/message/VENRAJRHMSWEB1

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Skype Us

Odoo-WhatsApp
Integration Features

Odoo WhatsApp In Discuss –
Bi-Directional Chat in Discuss From Odoo to WhatsApp and Vice-Versa

Connecting your business with
WhatsApp is a boon for you!

This Odoo WhatsApp In
Discuss Module which allows the Bi-Directional Chat in Discuss From
Odoo to WhatsApp and Vice-Versa. Let’s have a look at Setup &
Configuration!

Odoo Whatsapp In Discuss Features

WhatsApp Chat with
Users & Clients

Add Users & Clients in
WhatsApp Chat

Configure/Add/Hide Send
WhatsApp Button in Particular Chatter

Media files such as
product videos, pictures, PDF, .doc files etc can be sent within
a single click.

Setup & Configuration

Install Odoo
WhatsApp In Discuss Module

From App Menu > Install Module

WhatsApp Chat

After installing
the module, Go to Discuss Menu > Select Chat

WhatsApp Chat with Client/User

Here you can Chat
with User/Client

Right side nav bar has client tab there you can see client form details
form and also edit client details.

Add User in WhatsApp Chat

Using Agents tab
you can add new whatsapp user to chat.

Add Send WhatsApp Message Button

We add new button
in chatter send whatsapp message.

Hide Send WhatsApp Message Button

In Whatsapp
Configuration, We can hide send message and send whatsapp message button
from chatter.

Live & WhatsApp Chat

In Chatbox,we add
two tabs live chat and whatsapp chat.

WhatsApp Message

Now, Go to WhatsApp
Application,

Here you can Receive WhatsApp Message with Attachments, You can Reply
on this message directly from WhatsApp too.

Chat Window

Here you can
Receive or Send WhatsApp Messages

Support Charges

Includes 5 Hours Support FREE

After that below Additional charges will be applicable

Odoo X Meta Account Setup

$100

Note
:

You can not resell our modules and If you are purchasing for
your client it only be used in any one database.
Any issue related to integration will have free support of 90
days.
Any issue except integration will be chargeable.
Odoo X WhatsApp account setup will be charged $100.
Extra templates will be charged $20 for each template.
Support will be available From Monday to Friday between 10:00 AM
to 7:00 PM Indian Standard Time (IST) Time Zone.
Raised Support related queiries at [email protected] OR
WhatsApp Us on https://wa.me/message/VENRAJRHMSWEB1

Version	Details
Initial Release – 1.0	First Release

What is the Whatsapp Cloud API?

The WhatsApp Cloud API, hosted by Meta, allows medium and large
businesses to send and receive whatsapp messages to communicate with
their customers at scale.

For More Details:

https://developers.facebook.com/docs/whatsapp/cloud-api

Differences between WhatsApp Cloud API and WhatsApp Business/On-Premise API
API

The main difference between these two is: The WhatsApp Cloud API is
hosted and managed by Meta itself, while The WhatsApp
Business/On-Premise API is hosted and maintained by third party
BSPs.

For More Details:

https://developers.facebook.com/docs/whatsapp/cloud-api/overview/

#on-premises-api-vs–cloud-api-comparison

Will I get WhatsApp Cloud API for Free? Is WhatsApp Cloud API free?

The WhatsApp Cloud API is free, all businesses can now access WhatsApp
Cloud API for free but messages are charged as per conversation-based
pricing model.

For More Details:

https://developers.facebook.com/docs/whatsapp/pricing

WhatsApp Cloud API pricing

The WhatsApp Cloud API charged per 24-hour conversation, not per
individual message. Pay Per Conversation, Not Per Message: Each
conversation is a 24-hour window where you can send unlimited
messages.

For More Details:

https://developers.facebook.com/docs/whatsapp/pricing/

#rates

What is Conversation Based Pricing?

The WhatsApp API is based on a 24-hour customer service window.

There are two categories, each with different pricing:

1. Service (User-initiated) Conversation: When customers send the first
message and initiate the conversation. For this type of conversation,
businesses can send free-form messages instead of just template
messages.
You will be charged a Service (user-initiated) rate if you reply to them
within 24 hours.

2. Business-initiated conversation: A business-initiated conversation
starts
when businesses reach out to customers by sending a message. Only
pre-approved message templates can be used for this type of
conversation.

Business-initiated conversations are categorised with one of the
following
categories:

1. Marketing, 2. Utility, 3. Authentication and 4. Service.

You will be charged a Business-initiated rate as per the template
category
you have used, Fees per conversation vary by country.

Each conversation lasts for 24 hours, after which it will be counted as
a
new conversation.

If you send broadcasts to initiate a conversation with your contact:

You will be charged a Business-initiated rate as per the template
category
you have used.

Each conversation lasts for 24 hours, after which it will be counted as
a
new conversation

For More Details:

https://developers.facebook.com/docs/whatsapp/pricing/

#conversations

WhatsApp API Message Templates: Pre-Approved Message Templates

WhatsApp message templates are specific message formats that you can use
multiple times to connect with your customer once they’ve opted-in to
receive a message from you. Templates use variables or placeholders that
are
replaced with dynamic content according to your data.
outside of the 24-hour window, you can only send messages via
Pre-approved
Message Templates

Before sending a template message, you need to create a template. If
your
template is not approved, you can not use one of your message
templates.

For More Details:

https://developers.facebook.com/docs/whatsapp/cloud-api/guides/send-message-templates/

Types of Message Templates:

1 Text Message Templates, 2. Multimedia Message Templates, 3.
Interactive
Message Templates

For More Details:

https://www.facebook.com/business/help/722393685250070

What is Temporary & Permanent access token?

Temporary Access token expires in 24 hours but permanent access token
will
never expire.
This permanent access token will never expire unless you manually revoke
it.

For More Details:

https://developers.facebook.com/blog/post/2022/12/05/auth-tokens/

Can I use the same number for personal and business WhatsApp?

No, you cannot use the same phone number for personal and business
WhatsApp.
If you register for a business account using the same phone number, your
personal account will be converted into WhatsApp Business account.

Can I add my Landline number to WhatsApp Cloud API?

Yes, you can add your landline number to your WhatsApp Cloud API.

For More Details:

https://developers.facebook.com/docs/whatsapp/phone-numbers/

https://developers.facebook.com/docs/whatsapp/cloud-api/get-started/add-a-phone-number/

How to generate Permanent Access Token in WhatsApp Cloud API?

For More Details:

https://developers.facebook.com/blog/post/2022/12/05/auth-tokens/

WhatsApp 24-hour rule?

This means businesses have 24 hours to reply to messages to customers.
After
those 24 hours, businesses can only send a message with a WhatsApp
Business
template message. Template messages can be sent to either start a new
conversation or reply to a customer after the 24-hour window.

For More Details:

https://developers.facebook.com/docs/whatsapp/conversation-types

Messaging limits: Throughput of messages per second:

For each registered business phone number, Cloud API supports up to 80
messages per second (mps) by default, and up to 1,000 mps by request.
Throughput is inclusive of inbound and outbound messages and all message
types.

For More Details:

https://developers.facebook.com/docs/whatsapp/cloud-api/overview/

How to increase Phone number Messaging limits?

Messaging limits determine the maximum number of business-initiated
conversations you can initiate using each of your phone numbers in a
rolling
24-hour period.

For More Details:

https://developers.facebook.com/docs/whatsapp/messaging-limits/

Phone Number Quality Rating and Status

Your quality rating is based on how messages have been received by
recipients over the past seven days and is weighted by recency which
include
user feedback signals like blocks, reports and the reasons users provide
when they block a business.

For More Details:

https://developers.facebook.com/docs/whatsapp/messaging-limits

#quality-rating-and-messaging-limits

Verify your business in WhatsApp Cloud API

We first need to verify your Business means that you need to prove that
you
are the owner of the business and Facebook lets you verify your business
through a form.

For More Details:

https://developers.facebook.com/docs/whatsapp/overview/business-accounts/

WhatsApp Green Tick

An official business account has a green checkmark badge in its profile
and
chat thread headers.

For More Details:

https://developers.facebook.com/docs/whatsapp/overview/business-accounts/

Type of Interactive Messages:

There are four types of interactive messages. This includes list
messages,
reply buttons, single-product and multi-product messages. Single and
multi-product messages are great for sending a Catalogue to customers.

How many phone numbers are added to my WhatsApp Business Account?

A Facebook Business Manager can have multiple WABAs and a WABA can have
up
to 20 phone numbers. You may register up to 20 phone numbers for a
WhatsApp
Business Account (WABA).

Unverified businesses can only connect up to 2 phone numbers to their
WABA.
However, If you are a verified business and have low message quality and
engagement, your business may be limited to 2 phone numbers.

For More Details:

https://developers.facebook.com/docs/whatsapp/phone-numbers